FAQs

We accept Mastercard, Visa, American Express, Discover, PayPal and Sezzle. Click on Paypal to complete your transaction through PayPal or with your credit card. Click on Sezzle to buy now and pay later through Sezzle.

We do not accept returns or issue refunds on any our our products for sanitary reason.  If there is an issue with our product, contact us within 24 hours after receipt and take a picture to send via email  of any issues you may have with the product.  We will determine on a case by case basis  if we will allow return/refund as long as the product(s) is(are) unworn and have not been opened.  You must contact us within 24 hours after receipt for any consideration.
                You can do any of the following:
              (a) Email to contact@jazzyhairny.com
              (b) Fill out our Contact Form
              (c) Call us at (716) 249-1630

100% high quality human hair extensions. 

Yes, it is human hair. My recommendations would be to not to go over 400 degrees fahrenheit on your curling iron or flat iron because like human hair it can and will break off.

Yes, you can. Water colors are faster and easier on the 613 blonde hair extensions. On the natural color hair you can bleach the hair however you must shampoo and condition just like your own hair when bleaching to make sure that you do not damage the hair.

I would suggest co-washing the hair. Wet your hair extensions completely with water. Apply a mild moisturizing conditioner (no alcohol). Comb through the hair with a wide tooth comb and let the conditioned hair sit for a minimum of 10-15 minutes. Rinse out all the conditioner from the hair with cool water to seal the moisture into the hair. Place the hair in a towel to remove excess water from the hair, and let it air dry. Never rub the hair together because it will create unmanageable tangles and frizz.

Yes with a wide tooth comb, it is better to comb through the deep wave and kinky curly with your fingers because your curls will last longer.

Shipping is free in the US if your order is over $100.  The timeframe depends on where you live in the world, however in the US generally it can take 3-4 business days for you to receive your product. This excludes holidays in that case it can take a little longer. 

**International Customers- Please note that YOU are responsible for any Import Fees that you may be billed. For example if you buy goods outside of the EU for delivery to the UK, you’ll have to pay Customs duty (if over £120 value) and import VAT (if over £18) on top of purchase price (including duties), though Custom Duty is waived if the amount of the calculated duty payable is £7 or less.

The best way to contact us is at contact@jazzyhairny.com and we will try to answer your questions within 24 hours.